Cancellation Policy

Introduction
 

At Ciatech Innovations Private Limited, we are dedicated to ensuring that your shopping experience is seamless and stress-free. We recognize that there may be instances where you wish to cancel an order, and we aim to make this process as straightforward and transparent as possible. This policy outlines the guidelines and steps involved in canceling an order. If you need any help, our customer support team is here to assist you promptly. Thank you for choosing Hypepulse—your satisfaction remains our highest priority.
 

Eligibility for Cancellation
 

We aim to accommodate cancellation requests whenever possible; however, approval depends on several factors. Orders that have already been processed or shipped may not be eligible for cancellation. Additionally, personalized or custom-made items may be subject to specific cancellation conditions.
 

To improve your chances of successful cancellation, we advise submitting your request at the earliest opportunity. Orders that have moved into the shipping phase may face restrictions or require additional charges. Furthermore, discounted or promotional items may have different cancellation terms. Our goal is to ensure clear and fair processes while maintaining efficient order handling for all customers.
 

Cancellation Timeframe
 

Customers can request an order cancellation within a designated period after placing their order, depending on its processing status.
 

Once your order has been processed or dispatched, cancellation may no longer be an option. You can monitor your order status through your account dashboard. Please note that during peak seasons or promotional events, the cancellation window may vary. While we aim to be flexible, maintaining efficient operations is essential to serving all customers effectively.
 

How to Cancel an Order
 

To ensure a smooth cancellation process, please follow these steps:
 

• Log in to your account and visit the "Order History" section.
• Identify the order you wish to cancel and select the "Cancel Order" option.
• Follow the provided instructions to complete your cancellation request.

If you experience any issues or require further support, our customer care team is ready to assist. Please note that cancellations are only accepted within the designated timeframe and before an order has been processed or dispatched. Once your order is shipped, cancellation is no longer possible. We appreciate your cooperation in following these steps to streamline the process.
 

Exceptions to Cancellation
 

While we make every effort to honor cancellation requests, certain conditions may prevent us from doing so. Orders that include customized or personalized products cannot be canceled once production has commenced. Similarly, orders that have already been processed, packaged, or shipped are ineligible for cancellation.
 

Some promotional, clearance, or exclusive sale items may also have cancellation restrictions, which will be clearly indicated at checkout. We encourage you to carefully review product details and applicable cancellation terms before finalizing your purchase. For concerns about a product’s cancellation eligibility, our support team is available to guide you. We appreciate your understanding as we work to maintain both convenience and efficient order fulfillment.
 

Legal Disclaimer
 

While we strive to provide accurate and transparent cancellation information, this policy may be updated or revised without prior notice. Although we take steps to ensure our website reflects current information, we cannot guarantee that all content will always be error-free or fully aligned with real-time changes. By using our services, you acknowledge and agree that we are not responsible for any claims arising from reliance on this Cancellation Policy.
 

We also reserve the right to cancel or decline orders at our discretion, especially if they violate our terms of service or appear fraudulent. If any discrepancies arise between website details and other communication channels, the information displayed on our website will take precedence. By completing a purchase, you confirm your understanding and acceptance of this Cancellation Policy and its related terms.
 

For further questions or clarification, we encourage you to reach out to our customer support team before finalizing your order.